* Market leading international business with great career prospects
* A chance to grow and get promotion in US Multinational
About Our Client
UK Customer Success Executive, Reading: The client is a renowned global leader in providing high-quality equipment and diagnostic solutions. They are committed to innovation, excellence, and delivering exceptional customer service. With a strong presence in the UK, they support a wide range of clients, from individual mechanics to large automotive service centres.
Job Description
UK Customer Success Executive, Reading:
* Manage and nurture relationships with key clients to ensure their satisfaction and loyalty.
* Act as the primary point of contact for customer inquiries and issues, providing timely and effective resolutions.
* Collaborate with the sales team to identify opportunities for upselling and cross-selling products and services.
* Conduct regular check-ins with clients to understand their needs and gather feedback.
* Develop and implement strategies to improve customer retention and reduce churn.
* Provide training and support to clients on the use of the company's products and services.
* Monitor customer usage and engagement, identifying areas for improvement and growth.
* Prepare and present reports on customer success metrics and performance.
The Successful Applicant
UK Customer Success Executive, Reading:
* Proven experience as a Service Adviser at a car dealership.
* Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients.
* Excellent problem-solving abilities and a proactive approach to addressing customer needs.
* Ability to work collaboratively with cross-functional teams, including sales, marketing, and technical support.
* Highly organised with strong attention to detail and the ability to manage multiple tasks simultaneously.
* Proficient in using CRM software and other customer management tools.
* A customer-centric mindset with a passion for delivering exceptional service.
* Flexibility to travel within the UK as required to meet with clients.
This role offers an exciting opportunity to join a dynamic and innovative company, dedicated to supporting the success of its customers. If you are a motivated and customer-focused professional, we would love to hear from you.
What's on Offer
Salary of £30,000 to £35,000 dependant upon experience.
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