Overview
Reference
3rd Line SD Salary
£45,000 - £55,000/annum Job Location
- United Kingdom -- England -- East of England -- Hertfordshire -- Borehamwood Job Type
Permanent Posted
Friday, November 14, 2025
3rd Line Service Desk Engineer (MSP Experience Required)
Location: Borehamwood (Hybrid)
Hours: Monday–Friday, 8am–5pm
Salary: £45,000–£55,000 DOE
Contract: Permanent
Join Our Team as a 3rd Line Service Desk Engineer!
Are you ready to take the next step in your IT career? Whether you're an experienced 3rd Line Engineer or a strong 2nd Liner looking to step up, we’d love to hear from you.
We’re a friendly, supportive, and growing team based in Borehamwood, and we’re looking for someone who loves solving complex technical challenges and delivering top-tier service. You’ll work on a wide range of technologies, support a variety of clients, and play a key role in keeping their systems running smoothly.
If you thrive in a fast-paced environment, enjoy learning about new tech, and want to progress your career in an MSP setting, this is the perfect opportunity.
What You’ll Be Doing
1. Acting as the go-to expert for escalated issues from 1st and 2nd Line Engineers.
2. Troubleshooting, maintaining, and improving client IT infrastructure across servers, networks, hardware, cloud platforms, and software.
3. Supporting environments built on Windows Server, Microsoft 365, Azure, VMware, and more.
4. Collaborating closely with colleagues to deliver a seamless service experience.
5. Managing your own workload, solving problems efficiently, and working to meet team KPIs.
6. Helping to improve internal processes and documentation as we grow.
What You’ll Bring
7. A degree in Computer Science/IT or equivalent hands-on experience.
8. Solid knowledge of technologies such as Windows Server, AD, networking, virtualisation, cloud platforms, and backup solutions.
9. Experience working in an MSP environment (essential).
10. Strong familiarity with Windows Server 2012+, Windows 10, and modern cloud tools.
11. Knowledge of PowerShell or scripting is a bonus, but not a requirement.
12. Excellent communication skills—you're comfortable explaining technical info in a way that makes sense to everyone.
13. IT certifications (MCSA, MCSE, CCNP, etc.) are welcome but not mandatory.
About You
We’re looking for someone who:
14. Naturally enjoys investigating and solving technical issues.
15. Adapts well to change and enjoys continuous learning.
16. Communicates clearly and confidently.
17. Can manage their own workload and stay organised.
18. Takes pride in delivering excellent service.
19. Loves staying up to date with the latest tech, especially in areas like:
20. Firewalls & networking
21. Office 365, Teams, SharePoint
22. Intune & Azure AD
23. VMware, vSphere, Hyper-V
24. SQL & Exchange
25. Server hardware
26. Bitdefender and other AV tools
Why Join Us?
27. A collaborative environment where your ideas are valued
28. Opportunities to work with the latest technology
29. Support for professional development and certifications
30. Hybrid working for flexibility
31. A team that genuinely cares about what we do
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