Summary You’ll be part of the team that supports our customers - answering questions, solving problems, and making sure people get the most out of our platform. Don’t worry if you haven’t worked in support before, we’ll train you up. Wage £16,000 a year Check minimum wage rates (opens in new tab) Training course Data technician (level 3) Hours Days and shifts to be confirmed. 37 hours 30 minutes a week Start date Wednesday 27 August 2025 Duration 1 year 4 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Helping customers through live chat and email Learning how to spot and solve technical problems Supporting people in setting up their radio station Keeping things organised and updating support resources Working with the wider team to improve how we do things As you grow in confidence, you’ll take on more responsibility, including calls, feedback sessions, and helping shape how we support our users. Where you'll work BASIL CHAMBERS 65 HIGH STREET MANCHESTER M4 1FS Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider QA LIMITED Training course Data technician (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Source and migrate data from already identified different sources. Collect, format and save datasets. Summarise and explain gathered data. Blend data sets from multiple sources and present in format appropriate to the task. Manipulate and link different data sets as required. Use tools and techniques to identify trends and patterns in data. Apply basic statistical methods and algorithms to identify trends and patterns in data. Apply cross checking techniques for identifying faults and data results for data project requirements. Audit data results. Demonstrate the different ways of communicating meaning from data in line with audience requirements. Produce clear and consistent technical documentation using standard organisational templates. Store, manage and distribute in compliance with data security standards and legislation. Explain data and results to different audiences in a way that aids understanding. Review own development needs. Keep up to date with developments in technologies, trends and innovation using a range of sources. Clean data i.e. remove duplicates, typos, duplicate entries, out of date data, parse data (e.g. format telephone numbers according to a national standard) and test and assess confidence in the data and its integrity. Operate as part of a multi-functional team. Prioritise within the context of a project. Source and migrate data from already identified different sources. Collect, format and save datasets. Summarise and explain gathered data. Blend data sets from multiple sources and present in format appropriate to the task. Manipulate and link different data sets as required. Use tools and techniques to identify trends and patterns in data. Apply basic statistical methods and algorithms to identify trends and patterns in data. Apply cross checking techniques for identifying faults and data results for data project requirements. Audit data results. Demonstrate the different ways of communicating meaning from data in line with audience requirements. Produce clear and consistent technical documentation using standard organisational templates. Store, manage and distribute in compliance with data security standards and legislation. Explain data and results to different audiences in a way that aids understanding. Review own development needs. Keep up to date with developments in technologies, trends and innovation using a range of sources. Clean data i.e. remove duplicates, typos, duplicate entries, out of date data, parse data (e.g. format telephone numbers according to a national standard) and test and assess confidence in the data and its integrity. Operate as part of a multi-functional team. Prioritise within the context of a project. Training schedule Why choose AI & Digital Support? This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation. Accelerate AI adoption Streamline productivity Champion innovation The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts. Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments. Apprentices will learn to use a variety of tools and technologies, including: Microsoft 365 Microsoft Copilot SaaS (Software as a Service) applications Requirements Essential qualifications GCSE in: 3 of any subject (grade 4 (A* - C)) Maths & English (grade 3 (D or above)) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills Attention to detail Organisation skills About this employer Radio.co is a platform that helps thousands of broadcasters around the world run their own internet radio stations, from bedroom DJs to national broadcasters. We launched in 2015 and are now proud to support over 4,000 stations globally. We're a friendly, supportive team based in Manchester, and we’re looking for a curious, motivated apprentice to join us in our Customer Support team. Company benefits • Full training and mentoring • 28 days’ holiday • The chance to build real experience with a global tech platform • A hybrid working setup, with in-person time at our Manchester office at least once per month After this apprenticeship 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Ask a question The contact for this apprenticeship is: QA LIMITED The reference code for this apprenticeship is VAC1000333501.