Personal Assistant to Director - Policy Directorate
Join to apply for the Personal Assistant to Director - Policy Directorate role at HM Revenue & Customs
Base pay range
To learn more click apply before 7/11/25 - 11:55pm
25 days holiday + Flex/Hybrid working from Cardiff
Civil Service Benefits + More
About the Director’s Office
Individuals Policy Directorate (IPD) brings together all the policy and technical aspects of taxes and benefits that impact one‑to‑one customers. We maintain and design tax policy in partnership with HM Treasury, advising Ministers and ensuring consistent application of existing policies. The team of ~400 people delivers large‑scale change programmes and works closely with Treasury on pensions, charities and savings.
Job Description
As the Director’s personal assistant you will manage the private office, caring for diary, inbox and travel, and providing high‑level administrative and policy support. Your work will give you insight into how key decisions are made across HMRC and Whitehall.
Key Responsibilities
* Diary management – organise meetings with senior colleagues, Treasury, external stakeholders; identify appropriate deputies, plan proactively and ensure the Director’s time is used effectively.
* Inbox management – support the Director’s private secretaries in triaging mail, filing papers and preparing for meetings.
* HR and administrative tasks – routine HR work on behalf of the Director, travel arrangements and expense management.
* Business support – record keeping and budget management for IPD.
* Ad‑hoc support – cover for the assistant private secretary and support the office as required.
* Build and maintain relationships across HMRC and Treasury private offices and senior officials.
Person Specification
* Strong organisational and planning skills.
* Sound judgement, ability to understand the Director’s priorities.
* Proactive with capacity to prioritise your own and the Director’s time.
* Work flexibly at pace in an ambiguous, changing environment.
* Effective communication with a wide range of stakeholders.
Benefits
* Pension – 28.97% Alpha pension contribution.
* Family friendly policies.
* Personal support.
* Coaching and development.
Alongside a salary of £29,475, HMRC contributes £8,538 toward the Civil Service Defined Benefit Pension scheme. Flexible and hybrid working options are available. Leave allowance starts at 25 days and increases with service.
How to Apply
* CV – a name-blind CV focusing on recent and relevant experience.
* Personal statement – 500 words, demonstrating how you meet the essential criteria with real examples and outcomes.
Artificial Intelligence may support your application, but all examples and statements must be truthful and your own experience. Plagiarism or AI-generated content may result in withdrawal of consideration.
Sift & Interview
Initial sift on the personal statement; CV and statement assessed at full sift. Successful candidates will be invited to a video panel interview focusing on behaviours, experience, and strengths-based questions.
Seniority level
Associate
Employment type
Full-time
Job function
Administrative, General Business, and Public Relations. Industries: Government Administration
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