Central Employment is excited to collaborate with a pioneering new client set to revolutionize their industry with data-driven solutions. As they embark on this transformative journey, they seek an Technical Support Engineer to bolster their expanding IT team.
Role Details:
* Hours: Monday - Friday, 8:00 AM - 4:30 PM, onsite.
* Salary: £26,000 up to £28,000 upon completion of PowerBI qualifications (six months)
* Driving Licence - Required due to travel across local sites
What You'll Gain:
* Learning Culture: Access to a subscription service for continuous learning and skill expansion.
* Career Growth: Opportunities for personal and professional development in line with the company's rapid expansion.
* Dynamic Environment: Collaborate with a diverse and talented team on a variety of Data and IT-focused projects.
Responsibilities:
* Provide comprehensive IT systems, software, and hardware maintenance and support.
* Undertake systems administration tasks to ensure seamless operations.
* Manage, maintain, and support software and hardware infrastructure.
* Analyze data and generate insightful company reports.
* Facilitate smooth client onboarding processes.
* Configure and operate the order processing system (Mintsoft) for new and existing clients.
* Set up clients with customer service software systems, infrastructure, and hardware.
Ideal Candidate Profile:
* Excellent communication and interpersonal skills.
* Proficiency in contacting customers via Microsoft Teams, phone, and email.
* Self-motivated with the ability to thrive under pressure.
* Good experience in a service desk capacity
* Experience in troubleshooting complex software systems.
* Strong analytical mindset and exceptional attention to detail.
Ready to Make an Impact?Join this exciting North East growth success story by submitting your CV today!