This Role: Customer Service Advisor known internally as a "Property Services Advisor
Permanent Position based on a 37.5hr week - Please note you will be fully office based
Salary £24,610
MTVH are recruiting for a Property Advisor who will answer our customers queries relating to Estates Management and Property Maintenance. This is a challenging and rewarding role where you will get to make a real difference to our customers. This isn't a standard contact centre positions, be prepared to be tested on your communication abilities and your commitment to providing customer excellence. Our property desk are fully office based in our fantastic Waterfront office location in Beeston.
What you'll need to succeed
You will already be customer focused with a can-do attitude and a positive approach. You will have the ability to remain composed under pressure whilst demonstrating empathy to our diverse range of customers. A natural multi tasker, you will operate in an organised and structured manner; be detailed driven and capable of producing outstanding quality work at all times.
This role requires you to have exceptional listening and problem solving skills in order to resolve queries received at the first point of contact in a timely and positive manner. You will need to have typing ability along with moderate IT literacy skills and an understanding of property components and/or structure. No two days are the same so you must enjoy working in a varied and busy property repairs and maintenance environment.
And if youd like to work somewhere with...
A competitive salary of £24,610 with a company pay review yearly
Comprehensive in-house training to support your development and enhance your skill set
A modern and attractive office in Beeston, with beautiful surroundings, an on-site café, free staff parking, and easily accessible by public transport
Medical Cash Back Scheme
Matched pension contribution up to 9%
37 days off per year (including all bank holidays and a free belief day)
Please note :- we do not currently offer visa sponsorship.
Whats in it for you?
Our benefits include:-
28 days annual leave plus 8 bank holidays (pro rata for part time) per year
2 volunteering days per year for things like helping out in local communities
An additional Beliefs day once a year to have an extra a day off
Supported family friendly approach with extended parental leave
Enhanced pension with matched contributions of up to 9%
Option to buy or sell up to 5 days annual leave per year
Life assurance cover 3 x your salary
Cycle2work scheme
Hybrid Working - Dependent on job role and department
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Tenancy deposit interest free loan to help with rental deposits and season Ticket loan
Access to extensive learning and training opportunities with Wisebox platform
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively Serving people better every day to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others wellbeing.
We provide a platform of Network groups for employees to share views, tell us what were doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
Gender
Ethnicity
LGBTQ+
Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
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