Job Summary
Birmingham Community Healthcare NHS FT – Band 4 Learning and Development Programme Coordinator. Closing date: 14 June 2026.
You will be at the operational core of our Mandatory Training and Corporate Induction function, ensuring frontline staff and new starters have timely access to statutory training and a high‑quality Trust induction experience from day one.
Responsibilities
* Supervise and support Business Administrators, including workload allocation, sickness management and conducting PDRs.
* Plan and coordinate mandatory and statutory training programmes across Trust sites.
* Coordinate and oversee Trust corporate induction programmes for all new starters; facilitate induction days where required.
* Ensure induction schedules align with statutory training requirements and workforce onboarding timelines.
* Analyse compliance data using Excel and other systems to identify risk areas.
* Monitor course utilisation and ensure sufficient capacity to meet demand.
* Coordinate trainer diaries and proactively mitigate cancellations.
* Liaise with clinical teams, managers and education partners to respond to training and induction needs.
* Contribute to service improvement and operational planning within the Education department.
Key Skills & Qualities
* Experience coordinating complex programmes or events.
* Supervisory or team leadership experience.
* Problem‑solving mindset with proactive decision‑making.
Person Specification
Qualifications
* Educated to A level or equivalent.
* Computer literacy at ECDL or equivalent.
* NVQ Level 3 in Business Administration or equivalent.
* Customer Service Training.
Desirable Qualifications
* Educated to degree level or equivalent.
Experience
* Experience of administering a complex series of events.
* Relevant experience of working in a busy customer‑focused office environment.
* Experience of a customer service orientated environment.
* Diary management.
* Experience of managing a team.
Desirable Experience
* Experience of a Learning & Development environment.
* Experience of working within the NHS.
Skills
* Knowledge of administration systems.
* Working knowledge of MS Office packages including word processing, spreadsheets, databases etc.
* Ability to work on own initiative and problem‑solve.
* High level of skill in planning, prioritising and organising work of self and others.
* Excellent planning/ diary management skills.
* Ability to work to tight deadlines.
* Understanding of Equality and Diversity.
Personal Qualities
* Logical and systematic approach to work, ability to work accurately to strict deadlines.
* Strong commitment to high quality standards in all aspects of business support administration processes.
* Shows a high degree of awareness towards the needs of customers.
* Innovative and imaginative in resolving problems.
* Approachable, good communication and interpersonal skills.
* Team player, flexible, resilient.
* Works well under pressure and with conflicting priorities.
* Excellent telephone manner, professional courteous approach.
* Highly motivated and able to motivate others.
Additional
* Ability to travel across Trust sites.
* Ability to transfer small loads/ office supplies/ equipment etc.
Salary & Contract
Pay scheme: £28,392 to £31,157 per annum.
Contract: Fixed term, 12 months.
Working pattern: Full‑time.
Disclosure & Barring Service
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Disclosure to the Disclosure and Barring Service (formerly CRB) is required to check for any previous criminal convictions.
Job Details
Reference number: 820-7842848-COR
Date posted: 3 June 2026.
Job location: Moseley Hall Hospital, Alcester Road, Birmingham B13 8JL, United Kingdom.
#J-18808-Ljbffr