Job Overview
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We’re a multi‑award‑winning business lending more than £5.5 billion to over 2.9 million customers through a network of over three thousand partners — and growing.
Why Work for Us
This is an exciting time of growth, and we are hiring a Workforce Planner to help us continue this success. The role offers a varied and rewarding career with a company that invests in, recognises and rewards its people. You’ll be part of our Operational Excellence Team, collaborating with cross‑functional teams to optimise resource utilisation and operational efficiency.
* Competitive salary (dependent on experience)
* A workplace pension scheme
* Hybrid working, with collaborative days in our Leatherhead office
* 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year
* Private health and dental
* Support and investment in your personal development
* 24/7 access to Employee Assistance Programme and Mental Health First Aiders
The Role
Reporting to the Head of Operational Excellence, you’ll have a strategic overview of workforce planning, capacity planning and resource budgeting. You’ll carry out activities that include resource allocation and headcount modelling using data‑driven decision‑making and taking into account continuous improvement initiatives.
Key Responsibilities
* Take responsibility for Strategic Workforce Planning, collaborating with business leaders and aligning workforce planning to long‑term goals.
* Analyse workforce trends, including attrition rates, skills gaps and growth projections, developing plans that address business needs.
* Assess current and future resource requirements, optimising resource allocation to meet service levels.
* Collaborate with finance and HR teams to create resource budgets, tracking annual spend against budget.
* Develop headcount modelling to forecast staffing needs, with consideration to seasonality, project lifecycles and business growth.
* Develop analysis of current provision and performance, preparing reports and recommendations for stakeholders.
Qualifications
* Qualified in Business Administration, Human Resources or a related field.
* Proficiency in data analysis tools and the ability to make balanced decisions.
* Solutions‑focused, able to use initiative to manage issues, drive outcomes and suggest process improvements while maintaining commercial awareness.
* Change‑management expertise to drive improvements.
Additional Information
We are committed to providing reasonable adjustments or accommodations for applicants. If you need assistance or support during the recruitment process, please let us know on the application form or by emailing recruitment@pcl.co.uk.
To be employed, you must prove eligibility to work in the UK and must reside in the UK from the start date of this role. Unfortunately, we are unable to provide visa sponsorship at this time.
Premium Credit is an equal‑opportunity employer with a strong commitment to diversity, equality and inclusion. We welcome applications from all sections of the community and encourage people from all backgrounds to apply.
How to Apply
To apply, please click the application link on the job posting page. If you are offered employment you will be required to prove your eligibility to work in the UK before you start work. By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. For our privacy notice, see our Privacy Notice.
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