We are looking for two new medical receptionists to join our team. We are looking for applicants who are available on the following days.
Monday 12:45 to 17:45
Tuesday13:45 to 18:45
Thursday13:45 to 18:45
Friday13:45 to 18:45
Or
Monday 07:45 to 12:45
Wednesday 13:45 to 18:45
Friday 12:45 to 18:45
Job Summary:
You will provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. You will be the first point of contact for patients contacting the practice and you are to portray the practice in the highest possible professional manner. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients. You will be flexible.
Job Responsibilities:
* greet patients and visitors to the practice
* book in, amend and cancel patient appointment
* ensure that patients without appointments but who need urgent attention are booked into appropriate slots, or referred to the duty doctor where necessary
* receive and accurately record requests for home visits, assessing urgency in accordance with the practice's protocols
* print off home visit summary sheets
* ensure computerised appointment system is up-to-date
* respond and/or redirect all patient and visitor requests accordingly
* explain practice arrangements and formal requirements to new patients and temporary residents
* registration of new patients
* advise patients of relevant charges for private services
* issue repeat prescriptions according to practice procedures
* scanning correspondence, reports, results etc. electronically in correct patient record
* re-stocking of information leaflets as appropriate
* ensuring telephone calls are documented and redirected accordingly
* undertake administration tasks as allocated on rota organised by the line manager
* action start and end of day procedures ensure answering machine service for out of hours information is directed appropriately – switched to answer machine at close of business each day
* ensure up-to-date maintenance of both computerised and manual filing systems
* check practice emails on an hourly basis.
* check patient messages on EMIS medical system and action
* maintain deceased noticeboard
* amalgamation of new patient records
* check fridge daily for lab specimens
* restock and clear rooms after each surgery
* daily eConsult requests
* Care navigation for patients
* ensure reception and waiting areas are kept neat and tidy
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time. You will work safely at all times in accordance with legislative requirements and practice policies
Confidentiality:
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
* In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:
* Using personal security systems within the workplace according to Practice guidelines
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
* Making effective use of training to update knowledge and skills
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
* Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
* Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
* Work effectively with individuals in other agencies to meet patients needs
* Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members
* Communicate effectively with patients and carers
* Recognise people's needs for alternative methods of communication and respond accordingly
Other:
The duties of the post outlined above are not exhaustive and the post holder will be expected to be co-operative and flexible, undertaking such other duties as may from time to time be reasonably expected of a member of the reception staff, for the smooth running of reception.
Work remotely
* No
Job Type: Part-time
Pay: £12.70 per hour
Benefits:
* Company pension
Work Location: In person