Better places, thriving communities.
ROLE: Administrator
HOURS: 40 hours per week, Monday to Friday
LOCATION: RAF Mildenhall IP28 8FU
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an Administrator to support the Admin and Helpdesk function at RAF Mildenhall, ensuring the efficient delivery of services across the facilities management contract through professional customer service, accurate administration, and compliance-focused support.
Role Responsibilities
1. Respond to incoming calls and emails, logging customer requests accurately, raising reactive routines and purchase orders, monitoring and closing jobs, and ensuring timely data input and output with relevant documentation attached.
2. Provide administrative support including preparation of reports, trackers and month-end documentation such as journals, invoicing and accruals, while maintaining asset registers, inventories and filing systems.
3. Support general administration activities including diary management, meeting coordination, minute taking, document preparation, report compilation and maintaining confidentiality in all communications.
4. Schedule, coordinate and monitor planned maintenance activities, including fire safety systems, minor new works, quality assurance processes and general estate requirements, ensuring works are compliant, auditable and delivered to agreed standards.
5. Provide stores administration support including stock monitoring, ordering, issue logs and record maintenance, while coordinating with customers, engineers, subcontractors and internal teams.
Required Qualifications
6. Proficient in Microsoft Office, including Outlook, Word, Excel and PowerPoint.
7. Strong organisational and multitasking skills with excellent written and verbal communication.
8. Personable, collaborative and customer-focused, with the ability to work independently and as part of a team.
9. Minimum of 1 year administrative Experience
10. Capable of achieving security clearance.
11. Experience in Facilities Management or Building Services and familiarity with Maximo are desirable.
What's in it for you?
12. Monthly Staff Engagement Activities
13. Access to onsite gym
14. Competitive salary and benefits package.
15. 25 days of holiday per year plus UK bank holidays.
16. Opportunity to work in a dynamic and diverse environment with career development and training opportunities, alongside access to Mitie's employee benefits via the Celebration Hub.
There's a place for you at Mitie — join us today!
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at .