Global Operations
TikTok Shop - Governance and Experience PMO
Location
:
London
Employment Type
:
Regular
Job Code
:
A250648
Responsibilities
About our team
The Global E-commerce Governance and Experience (GNE) team is committed to building a safe, trusted, and high-quality marketplace for users, sellers, and creators around the world. We design policies, systems, and operations to ensure exceptional service quality and customer satisfaction.
We are looking for a PMO Manager to join our Governance and Experience (GNE) team. This global team is responsible for ensuring that our marketplace is safe and trustworthy for users, sellers, and creators alike.
Responsibilities
1. Lead and oversee key regional and global projects, ensuring structured planning, effective execution, and alignment with business objectives.
2. Drive cross-functional collaboration across global eCommerce teams by coordinating communication, gathering business requirements, and developing scalable collaboration frameworks that enhance operational efficiency.
3. Manage key governance routines, including strategic meetings and reporting, to ensure consistent external representation and transparent, well-aligned internal communication across stakeholders.
Qualifications
Minimum Qualifications
1. 3–5 years of experience in project management, consulting, or business analysis within the e-commerce governance or customer experience domain.
2. Strong critical and logical thinking skills with the ability to lead diverse projects through structured planning, communication, risk assessment, problem solving, and SOP development.
3. Highly adaptable, self-motivated, and a fast learner, with proven experience in eCommerce governance, customer experience or service operations or cross-functional management.
Preferred Qualification
1. International work or academic experience is a strong plus.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.