Position Overview
You will join the Front Office team, working in the reception area of the hotel. The role involves supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.
Responsibilities
* Supervise front office operations.
* Respond to guests’ queries and complaints.
* Create memorable experiences for guests and colleagues.
Qualifications
We are looking for an ambitious hotelier with some experience leading a team, or ready for a first leadership position. Candidates should have a passion for exceptional customer service, excellent communication, coaching, and problem‑solving skills.
Benefits
* Hourly rate: £13.15.
* Smart uniform provided and laundered.
* Free, healthy and high‑quality meals when on duty.
* Personal development programmes designed to support career growth, potential progression to Assistant Front Office Manager.
* Team Member Travel Program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets).
* Team Member Referral Program.
* Discounted dental and health cover.
* High street discounts via Perks at Work.
* Free car park.
* Subsidised taxi between 12am and 7am.
* Holiday entitlement: 28 days including bank holidays (increasing yearly to up to 33 days).
* Guest Experience Day: 1 night stay with breakfast and dinner.
* Modern and inclusive team member areas.
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