Job Description
18.5 Hours Per Week - Flexible Working Pattern
Escape Recruitment Services is working with our manufacturing client based in Stoke-on-Trent to recruit an experienced Customer & Sales Coordinator to join their established and supportive sales team on a permanent, part-time basis.
This role offers flexibility with your working pattern. You’ll work 18.5 hours per week and will be required to spend at least 50% of your time in the office - potentially more during the initial training and handover period.
What you’ll be doing:
* Managing all incoming enquiries for the UK sales team, primarily from existing customers
* Identifying customer requirements and technical specifications, working cross-functionally with internal teams to build accurate sales quotations
* Coordinating the quotation process, gathering input from teams such as production and procurement in a timely manner
* Following up on outstanding quotes to convert into confirmed orders
* Processing sales orders through the ERP system, ensuring all teams understand customer requirements and deadlines
* Monitoring the sales order through the supply chain to ensure timelines are met
* Communicating with customers throughout the order lifecycle, resolving issues and managing expectations
* Providing admin support for customer issues and coordinating with teams including production, quality and engineering through to resolution
* Attending weekly sales meetings and providing updates to support wider team activity
* Identifying lapsed customers to generate new sales opportunities
* Providing general support to the sales team to drive excellent customer service and increased sales activity
* Assisting with the organisation of trade events and occasionally attending where required
What we’re looking for:
* Experience in a similar role such as Customer Coordinator, Sales Administrator or Internal Sales
* Previous experience in a manufacturing environment would be beneficial, but full training will be provided
* Excellent customer service skills, with the ability to support both internal and external stakeholders
* Strong communication skills, confident dealing with international teams to gather information for customer requests and quotations
* Confident IT skills, this should include MS Office, ERP &/or CRM database systems
* A proactive team player with a flexible, can-do attitude
* Highly organised, detail-focused, and comfortable solving problems independently
This is a fantastic opportunity to join a business that lives by its values and encourages input and ideas. You’ll be part of a collaborative team and have the chance to add real value in a role that blends customer focus with operational coordination.