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At Hidden Hearing, the Clinic Coordinator (known internally as Branch Coordinator) provides exceptional customer service and a welcoming environment for all patients at our hearing centres. We are looking for a full-time clinic coordinator to join our Shrewsbury Hearing Centre, working Monday - Friday, 9:00 am to 5:00 pm. The salary for this role is £25,352, with opportunities to earn a quarterly bonus.
Responsibilities
* Diary Management: Efficiently optimise appointment scheduling, confirm appointments, and coordinate with colleagues for effective diary management.
* Support hearing care professionals to deliver exceptional customer care to our patients in hearing centres, day clinics, and during home visits.
* Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
* Sales: Promote the Wellness program, accessories, and care plans through positive customer engagement.
* Customer Care: Prioritise premium service by engaging warmly with customers, promptly answering calls, and building strong relationships.
* Branch Presentation: Maintain cleanliness and display literature appropriately, upholding brand standards.
Requirements
We are seeking an individual with the following qualities:
* A persuasive influencer with a friendly demeanour, skilled at achieving desired outcomes through positive interactions.
* Self-motivated and competitive, driven to meet and exceed targets.
* Logical and proactive, capable of navigating challenging situations with ease.
* Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.
Ready to make a difference with your friendly and customer-centric approach? Join our team at Hidden Hearing.
About Us - Hidden Hearing
We make a life-changing difference for people living with hearing loss through our exceptional team members.
Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care, with over 100,000 people trusting us annually for hearing tests and care. Owned by Demant, a global leader in hearing healthcare and technology, we embrace four core values: teamwork, trust, a can-do attitude, and innovation.
We employ over 650 people in the UK, including nearly 240 fully qualified Hearing Aid Dispensers. Our supportive culture makes working with us feel like being part of a family. We are proud to be the first dedicated hearing retailer recognized as a member of Investors in People for over 15 years, and in 2023, we received the Gold standard.
We encourage active engagement from our colleagues. In return, we offer a competitive salary, commission, and bonus schemes that reward excellent patient care.
Ongoing training and development opportunities are available to help you grow and advance in your career.
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About Audika Group
The Audika Group, part of Demant, is one of the world’s leading hearing care retailers with over 3,500 clinics across 25 markets. Joining our team offers an inspiring, international working environment with diverse cultures and perspectives, working closely with dedicated colleagues worldwide.
Who We Are
Hidden Hearing is part of the Audika Group, the hearing care division of Demant, with more than 5,000 hearing care experts in over 3,500 clinics globally. We combine a broad reach with a local approach and strong local brands. Our team includes audiologists, managers, front-desk staff, and various other professionals. United by our vision — helping more people hear better with personalized care — we are diverse yet committed to this common goal.
If you're passionate about helping people love their ears, we would love to hear from you.
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