Fintech industry
Full-time
Edinburgh UK, 4 days per week on-site, one remote.
Role Responsibility
* You will have complete ownership of ensuring that changes are fully completed and any affected services are restored.
* You will identify process improvements for change implementation and weekend checkouts; aid is incident management and root cause analysis.
* Provide ongoing operational support for the Aladdin infrastructure. Supporting and fixing both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment
* Uses various tools to conduct analysis on system performance, root cause diagnostics, and systems'/applications' design to understand and improve the operating quality of production environments.
* Engage in clear and concise communications both verbally and in writing. Effectively interacts on incident bridges and calls to ensure all distributed team members are constantly informed.
* Engineer solutions to expedite recovery of environment post weekend maintenances.
* Using ServiceNow for Incident and Problem management.
* Weekend Shift Work: You might be required to work on the weekend shifts on a rotational basis
* Stakeholder management, IM and PM experience.
Qualifications
* A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering. Exposure to (or strong interest in)
* 3-5 years or experience in a Production Support role.
* Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands.
* Prior experience with Incident management and Problem management.
* Prior system administration experience is highly desirable.
* Understanding of the following programming languages to identify Error Codes and provide support, pass on the incident to the right team
* Candidates must have a strong interest and skills for quickly learning new technologies and proprietary systems.
* Possess a positive demeanor and ability to work as a teammate in fast paced environment.
* Build opportunities to integrate and automate operational processes, procedures, and tooling.
* Experience in working with Cloud Native Platforms e.g., Azure, AWS, GCP etc.
* Keen interest and willing to learn any of these technologies: Ansible, Chef,, AWX (front end of Ansible), Service