Customer Experience Manager
ATG Entertainment is proud to stand at the forefront of the live entertainment industry. You will report to the Theatre Manager and lead Customer Experience activities at the Liverpool Empire Theatre – the largest two‑tier theatre in the country, hosting touring productions such as musical theatre, opera, ballet and comedy. The venue celebrates its 100th anniversary in 2025 and plays a vital role in the cultural fabric of the Liverpool City Region.
Key Responsibilities
* Report to the Theatre Manager and oversee the Deputy Customer Experience Manager, Hospitality and Events Manager, Assistant Customer Experience Manager and Cellarperson.
* Provide leadership and development for the Customer Experience Team, including Duty Managers, Supervisors and Team Members.
* Collaborate with colleagues in the ATG Head Office, especially the Hospitality and Risk teams.
* Take an active interest in your team's talent, development and performance.
* Work closely with venue colleagues across all departments to advance the venue’s vision and support business growth.
Qualifications & Attributes
* Strong retail‑focused professional with excellent people and organisational skills.
* Ability to work in an agile, target‑driven environment and manage day, evening, and weekend duties.
* Demonstrated commitment to inclusive and excellent customer service.
Equal Opportunity & Disability Confidence
We are a Disability Confident and Committed Employer. We will offer an interview or recruitment event to disabled candidates who wish to participate in the scheme and meet the essential criteria for the role. Where we receive more applications than we can interview, we will retain applications for the next available opportunity.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture.
Working Hours
This full‑time role requires a mix of day, evening and weekend work at the venue.
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