AV Specialist – Financial Services Client (London)
IN2 are working with a leading global financial institution to source an experienced AV Specialist to support their London office. This is a hands-on role within a high-performing Unified Communications environment, focused on delivering reliable meeting room support and high-quality live event production.
You will play a key role in ensuring seamless day-to-day AV operations, supporting everything from corporate meetings to large internal events.
The Role
You will work closely with an established UC and AV team, providing on-site technical support across meeting spaces and event environments. The position combines live event delivery, break-fix support, and ongoing maintenance of AV systems.
Key Responsibilities
Event Support
* Provide technical support for meetings, presentations, and corporate events
* Set up, operate, and de-rig AV equipment across a range of event sizes
* Deliver real-time troubleshooting during live events
* Support internal and client-facing events as part of daily operations
Meeting Rooms and AV Support
* Respond to AV faults and user issues across meeting spaces
* Diagnose and resolve technical problems or escalate where needed
* Carry out routine checks and preventative maintenance
* Troubleshoot audio, video, and connectivity issues
* Handle cabling tasks and physical AV fixes where required
Inventory and Asset Management
* Track and manage AV equipment across meeting rooms and event spaces
* Maintain accurate inventory records
* Ensure sufficient stock levels of spare equipment
Technology Refresh and Installations
* Support AV upgrades and refresh projects
* Assist with installation and configuration of new systems
* Carry out room updates including device swaps and cable management
Equipment Lifecycle
* Manage RMA processes with hardware vendors
* Track faulty equipment through repair or replacement cycles
Requirements
* Strong hands-on experience with professional AV systems
* Experience with video conferencing technologies, Cisco preferred
* Solid troubleshooting and problem-solving ability
* Comfortable working independently in a fast-paced environment
* Strong communication skills with a service-led mindset
* Experience with ticketing systems
* Confident with physical installation and cable management
* Background in event support or live environments