The Role
Social Work England is the specialist body that regulates social workers in their vital role. Every day, social workers support millions of people to improve their chances in life. We believe in the power of collaboration and share a common goal with those we regulate – to protect the public, enable positive change, and ultimately improve people’s lives.
The Business Support Officer will support the Case Presenters and Fitness to Practice Advocacy Team Manager in a wide range of administrative tasks including liaising with stakeholders, notice of hearing/meeting and bundle preparation. There may be occasions when this role will be asked to work with the triage and investigations teams if there is a business need.
What you will do
* Accurately prepare, redact and provide service of notice of hearing/meetings on social workers and bundles under supervision in line with instructions from case presenters and within strict statutory timeframes.
* Send and receive correspondence to and from social workers, their representatives, internal teams and our external legal provider in relation to hearings/meetings, responding where appropriate and escalating where necessary.
* Manage large quantities of sensitive and potentially distressing information in relation to fitness to practise proceedings in accordance with data protection legislation and our data management policies and procedures.
* Take responsibility for booking meetings, taking minutes and managing and following up on action schedules under instruction from the team manager for meetings held within the in-house advocacy team.
* Monitor and manage the in-house advocacy team email account and post, responding to and escalating correspondence where necessary and appropriate and ensuring correspondence is responded to within timeframes.
* Assist the team manager in maintaining, updating, analysing and reporting on case tracking systems to ensure that hearings/meetings are allocated in a timeline manager, reallocated where necessary and the case tracking system is updated once the hearing/meeting had concluded.
* Effectively manager your own workload in accordance with relevant timeframes and team priorities.
* Proactively identify and raise any gaps in processes or improvements that could be made with regards to the in-house advocacy team.
Your Skills, Knowledge And Experience
* Excellent written and verbal communication skills
* Ability to work within a statutory framework to strict timeframes
* Experience of working in a customer/client-based environment, with the ability to communicate effectively and confidently with internal and external stakeholders
* Ability to work with case management systems and experience of maintaining records
* Experience of managing sensitive and confidential information
* Experience of working in a team and supporting others
* Analytical and research skills with an attention to detail
* Ability to plan and organise own workload and manage own time effectively
* Ability to manage competing priorities and adapt to changing priorities while maintaining quality and accuracy of work
* Ability to troubleshoot and resolve problems
* Strong IT skills, including a good working knowledge of Microsoft office products
* A demonstrable commitment to diversity and inclusion
Details
* Job type:Permanent
* Working pattern: Full-time. We offer flexible working subject to business need.
* Salary:£25,921 per year, rising to £27,064 per year after successful completion of a 6-month probationary period
* Location: Sheffield/hybrid
* Benefits: flexible working, contributory pension, life insurance and benefits portal.
Application
During the application process, you'll be asked to provide answers to three questions from the job description. These answers will be what your application is scored on, please answer in as much detail as possible using examples where necessary.
About Us
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Contact
If you have any queries about the appointment process, please contact recruitment@socialworkengland.org.uk.
How to apply
To apply, complete the application form by the closing date.
Interview
At interview we will seek to further understand your skills, knowledge, experience and motivation and test the key competencies of the role. If you are successful, we will undertake routine security checks.
Find out more about our application and interview process.
Want to know more about the role?
If you would like to discuss the role or have any other questions, please contact our recruitment team:
recruitment@socialworkengland.org.uk
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