Facilities Assistant Team Leader
Salary: £30-33k per annum DOE
Availability required: Monday to Friday 6:30am to 7:00pm
Reporting to: Regional Front of House Manager
At this corporate flagship office, located in the heart of Birmingham, the building offers state-of-the-art meeting room and event space technology, and an unparalleled working environment. Our guest services team strives to create memorable moments for clients and colleagues alike.
Role Overview:
We seek a dynamic individual to join our elite corporate guest services team as Team Leader, overseeing our Facilities Assistants/Floor Hosts. Our team is responsible for delivering exceptional arrival and departure experiences for visitors and colleagues, proactively managing the working floors, meeting rooms, and collaboration spaces, and providing in-depth knowledge of the building's facilities and amenities. As a key member of our team, you will play a vital role in crafting seamless and memorable experiences, exceeding expectations by ensuring every visitor and colleague feels valued and looked after during their time on site. The role requires consistency, dedication, and the ability to coordinate and lead a shift.
The ultimate goal of the Front of House Team Leader is to act as a brand ambassador for standards, coordinate the facilities assistants / floor hosts on shift to proactively manage the workspace, handle special requests, and show empathy in all situations.
You will coordinate and lead daily porterage for event setup, provide first fix IT/AV support, carry out floor walks to identify faults, and remain vigilant to security concerns.
This role is physically demanding and requires a natural problem solver.
As a senior member of the team, you should be ready to support any area when needed.
Key Responsibilities:
1. Lead: Ensure site procedures and standards are followed.
2. Facility Coordination: Support proactive management of the workspace.
3. Meeting Rooms and Porterage: Manage setup and reset of meeting rooms and event spaces.
4. Touchpoints: Oversee the physical touchpoint journey, maintaining standards.
5. Warm Welcomes: Manage visitor check-in/out, providing a 5-star experience.
6. Quality check: Support and coach the team.
7. Support: Assist FOH Leadership and Facilities Manager.
8. Resolve: Address issues promptly.
9. Coordinate: Manage shift changes and team support.
10. Security: Maintain vigilance for safety.
Main Duties:
1. Facilities Processes: Conduct inspections and service audits.
2. Serve: Maintain a 5-star concierge mindset.
3. Technical Expertise: Provide first fix AV support, ensure equipment functionality.
4. Availability: Be highly visible and accessible.
5. Train: Support team training needs.
6. Review: Ensure setup and functionality of work areas.
7. Support: Maintain personnel records.
8. Step Up: Promote diversity and inclusion.
9. Administration: Support rota, reporting, and work order logging.
What we are looking for:
The ideal candidate will have at least 2 years' experience in a similar role within a prestigious corporate environment. You should have a passion for delivering 5-star service, be a natural leader, and committed to professional development.
Qualifications:
* Experience in a similar corporate office role.
* Strong leadership and communication skills.
* Immaculate grooming and personal presentation.
* Comfort with wearable and mobile tech.
* Proficiency in Outlook, Word, Teams, Chrome.
* Experience with visitor and space management tools like Condeco.
Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation.
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