How We 'Show Up' at Tuffa Tanks
RESPECTFUL
SELF DISCIPLINED
INNOVATIVE
CAN DO ATTITUDE
SENSE OF URGENCY
AN OPPORTUNITY TO JOIN OUR TEAM HAS ARRIVED.
Tuffa Tanks is renowned for designing and manufacturing world-class liquid storage systems suitable for a broad spectrum of applications, ranging from domestic oil storage to sophisticated industrial chemical reserves. We pride ourselves on innovation, leadership, and a commitment to customer satisfaction. By joining us, you become a crucial part of a company where your efforts contribute directly to our ongoing success and expansion in the market.
Overview of the Sales Account Manager Role: The Internal Sales Representative at Tuffa Tanks is vital for driving our sales operations from within. This role focuses on account management by handling customer enquiries, processing orders, and providing exceptional service to both new and existing customers. This position is perfect for someone who excels in a fast-paced environment and is keen to make a significant impact within our internal sales team.
Sales Account Manager Key Responsibilities -
Account Management and Customer Service:
* Respond promptly to customer enquiries via phone and email, providing accurate information and resolving issues to ensure customer satisfaction.
* Promptly process quotations for our customers using our ERP system (SAP) and CRM system (Hubspot)
* Arrange calls & meetings with new and existing customers to build customer relations & increase sales
* Process orders efficiently, ensuring all customer needs are met and that they are kept informed throughout the sales cycle.
Support and Collaboration:
* Support customers by providing necessary documentation, information, and follow-up that help close deals and maintain customer loyalty.
* Collaborate with the marketing and customer service teams to relay customer feedback that can help shape future relationships and marketing strategies.
Customer Relationship Management:
* Maintain detailed records of customer interactions, transactions, feedback, and complaints in our CRM system (Hubspot)
* Build and maintain lasting relationships with customers, understanding their needs and ensuring they feel valued and understood.
Sales Account Manager Requirements:
* Experience in a account management or internal sales, preferably within the manufacturing sector.
* Familiarity with CRM systems, (we use Hubspot).
* Strong proven capability with telecommunications.
* Strong organisational skills with the ability to handle multiple tasks simultaneously and with great accuracy.
* Excellent communication skills, capable of maintaining a professional yet personal touch in all interactions.
* Proactive, self-disciplined, with a strong sense of urgency and a can-do attitude.
Key Competencies:
* Excellent problem-solving skills with the ability to address customer issues effectively and creatively.
* Strong interpersonal skills to build and maintain relationships.
* Adaptability to rapidly changing situations in a dynamic sales environment.
* Strong team player with a collaborative approach to achieving sales goals.
Tuffa Tanks: Building a Brighter Future:
We value diversity and are committed to creating an inclusive environment. We encourage applications from all qualified candidates. This role offers a unique opportunity to enhance your professional skills in a supportive and dynamic environment. If you're ready to be part of a team that values innovation and customer satisfaction, Tuffa Tanks is your next step. For accessibility assistance with your application, or to discuss alternative application methods, please contact our recruitment team.
Benefits:
* Competitive salary with performance-based incentives.
* 25 days holiday entitlement (plus bank holidays)
* Birthday Holiday
* Private Medical Insurance
* Referral Scheme
* Company Auto-Enrolment Pension Scheme
* Cycle-to-Work Scheme
* Company Events
Contract Type: Permanent | Working Pattern: Full Time |
Salary: Competitive Salary #J-18808-Ljbffr