Job Description
We’re hiring a Head of Operational Analysis to take senior ownership of charge issuance, pre-legal collections, and fault management.
This is not a pure analytics or dashboarding role.
It’s an operational control position for someone who can run high-volume processes day to day, spot issues early, and improve performance using data as a tool.
Small errors in these areas can have major revenue and client impact — this role exists to prevent that.
What you’ll do
* Own the end-to-end charge issuance lifecycle, including delivery against monthly targets
* Own the pre-legal collections process, ensuring accuracy, controls, and timely execution
* Lead the fault management function, driving resolution speed, root cause analysis, and performance improvement
* Monitor day-to-day operations, identify issues, and prevent repeat failures
* Translate insight into action: controls, SOPs, escalations, and measurable process changes
* Act as a senior escalation point across Operations, IT, Compliance, and Client teams
* Lead and develop in-house and offshore teams
* Drive automation and continuous improvement in high-volume environments
What we’re looking for
* Proven experience owning operational processes with clear performance targets
* Strong operational control / continuous improvement mindset
* Experience in high-volume, risk-sensitive environments
* Ability to diagnose issues, identify root causes, and fix them permanently
* Strong SQL and Excel skills to self-serve analysis (Power BI helpful but not core)
* Confident leader, comfortable operating at pace and taking accountability
This is not a Power BI specialist role. We’re looking for someone who can run the “factory” and improve how it runs, using data to do it.
Apply or share your CV:
Matt@cactussearch.co.uk | Leigh@cactussearch.co.uk