Posted: 15 June
The role
About us We are the UK’s leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK. We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to delivery excellence to our customers. We think as part of a team , act with a can-do attitude and do the right thing . Following these simple values has resulted in our people delivering and exceeded both our business and personal development goals. We are a ‘family’ of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves. We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be. About the Role Has anyone ever told you that you’re outstanding at what you do? Are you an organised people-person who can lead from the front? We’re looking for a proactive Shift Manager to join our team in Lutterworth, working with internationally recognised, market-leading brands. In this role, you’ll develop your leadership skills, build confidence, and drive success in a fast-paced environment. If you have experience as a shift manager, shift supervisor, or in a similar operational leadership role, we would like to hear from you Job Opportunity As a Shift Manager, you’ll oversee depot operations during your shift, managing staff, processes, and resources to ensure efficiency, quality, and cost-effectiveness. Your leadership will help maintain high service standards for our customers. Key Responsibilities Process and Cost & Resource Management Oversee all critical shift processes, ensuring compliance with SLAs and SOPs. Support shift supervisors in managing resources, workflows, and stakeholder coordination, allocating shift resources efficiently to balance cost control with service quality. Leadership & Staff Management Communicate effectively with teams, providing clear updates on performance and objectives. Monitor attendance, conduct, and performance, offering coaching and development, and ensure staff receive proper training. Deputise for the Operations Manager when needed. Customer Focus Maintain strong relationships with internal and external stakeholders, understand customer needs, ensuring smooth operations and quick issue resolution. Health & Safety Compliance Ensure all staff, including agency workers, follow Health & Safety policies and record and report any incidents, accidents, or near misses accurately. Consumables & Asset Control Manage and report on consumables, ensuring optimal usage and availability. Company Benefits Annual leave enhanced with long service. Company Pension Long service rewards: both financial and leave-based. Health cash plan. Life assurance scheme. Critical Illness cover Access to our prestige benefits and rewards portal. Career development opportunities. Access to a well-established Employee Assistance Programme provider. And other excellent benefits you'd expect from a market leader. Essential Skills Strong verbal & written communication skills, adaptable to different audiences Experience in a similar operational environment, including managing a team. Decision-making & problem-solving abilities Skilled in team motivation, task prioritisation, and organisation Ability to analyse KPIs, report insights, and suggest improvements Knowledge of risk assessments & health & safety protocols Proficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoring Flexible approach, with willingness to work across shifts and multiple locations when required Additional information - Shift 13:00hrs - 2200hrs any 5 over 7 days If you’re ready to take the next step in your career and make a real impact, apply for this Shift Manager role today!
