Job Role: Referral and Onboarding Officer
Location: Bristol (Office‑Based)
Salary: £28,000 per annum
Contract: Fixed Term to September 2026 (anticipated 3‑year extension from September 2026)
Hours: Full‑time, 37.5 hours per week
Role Overview
We are recruiting a detail‑driven and empathetic Referral and Onboarding Officer to play a pivotal role within a regional employability programme. Based full‑time from the Bristol office, the Referral and Onboarding Officer will act as the first point of contact for all incoming referrals, completing structured triage and assessment to ensure participants are allocated to the most appropriate pathway or support provision.
The Referral and Onboarding Officer will work closely with internal colleagues, delivery partners, and external stakeholders to support referral flows, improve participant experience, and contribute to inclusive employment outcomes across the region. This is a highly impactful role for someone with strong assessment skills and an understanding of the barriers individuals may face when accessing employment.
Key Responsibilities
Referral Management & Triage
1. Act as the initial point of contact for all programme and employability referrals.