We are looking for Patient Services Coordinators to work with our PCN, local Practices and the wider multidisciplinary team in coordinating key activities for patients including access to services, advice and information, and ensuring health and care planning is timely, efficient, and patient-centred. You will support multiple local GP Practices, which will involve working in a central Patient Support Centre as part of a hub team. During your training period you will be expected to work directly from one or more local GP Practices. You will be part of the front door for patients and will support access to services and continuity of care by helping patients interact and engage with the right support at the right time and from the right health care professional.
You will manage and respond to patient and Practice initiated contact, including incoming and outgoing phone calls with patients, reviewing and responding to e-Consults, providing reception capacity and associated administration. You will use triage and signposting skills to direct patients to the right support or appointment type to best meet their needs.