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Overview
Job purpose: Are you a good communicator with a great eye for detail and looking for an opportunity to support key Scottish Government priorities? You will join the Customer Service Delivery team in Inverurie, part of the Rural and Inspections Division (RPID). RPID has around 600 staff in 17 area offices throughout Scotland providing a range of services. These teams manage the implementation of agricultural, environmental and rural policies, conduct inspections, process applications for funding and provide high quality customer service. This is a Modern Apprentice opportunity for two Administration Officers to join the team to provide support to the business in a variety of duties including the delivery of high quality customer service for our farmers and customers, processing subsidies scheme grants and providing effective business support for the office.
During the first 12 months, the successful candidate will be expected to gain a relevant Level 2 Business Administration SVQ qualification. Support will be provided by an internal assessor who will work with you monthly, and time will be made available to work on your qualification. We encourage school/college leavers as this is an excellent opportunity to start your Civil Service career while also gaining an SVQ qualification.
Typical duties include dealing with telephone, written and face-to-face enquiries from internal and external customers including assisting with registration and navigation of RPID's online systems; Reception duties; general administrative duties such as filing, acknowledgement and onward processing of mail and franking outgoing post; maintaining spreadsheet information; administrative processing in support of the Seed Potato Classification Scheme including preparation of documents for the export of Potatoes and Used Farm Machinery; receipting, data capture, assessment and authorisations of applications and claims under a range of agricultural and environmental schemes; using Rural Payments and Services and other IT systems to make assessments of information submitted, including data capture; providing efficient, effective and proactive support to the team.
Eligibility and Development
We would encourage school/college leavers as this is an excellent opportunity to start your Civil Service career while also gaining an SVQ qualification.
Success profile
Success profiles are specific to each job and include the mix of skills, experience and behaviours candidates will be assessed on.
Experience
* An understanding of IT systems, including Microsoft Office or similar.
Behaviours
* Communicating and influencing – Level 1
* Working together – Level 1
* Managing a quality service – Level 1
You can find out more about Success Profiles here: Success profiles: candidate guide - gov.scot
See also
This employer is part of the Disability Confident scheme. This means if you identify yourself as disabled, and meet the minimum criteria for this job, you should be offered an interview.
Employment details
* Seniority level: Internship
* Employment type: Full-time
* Job function: Administrative
* Industries: Government Administration
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