We are recruiting for a Billing Administrator supporting the Service Support team based in Milton Keynes on a full time, permanent basis. The hours are Monday to Friday, 8:30am - 5pm and paying a salary £25,200. This role offers hybrid working (3 days in office, 2 days from home) after training/induction period, as well as amazing benefits. The successful candidate will be delivering excellent customer service to customers, while handling inbound calls and responding to emails. As an Administrator within the Service Support Team, you will be liaising with Service Call Planners and Service Technicians. You will also collaborate with internal colleagues within other departments. Duties: Handling inbound customer calls efficiently Managing an inbox and responding to emails Logging calls and updating customers on their repair calls, advising them of any delays/ order job status Investigating and resolving customer complaints, quickly and patiently Liaising and supporting a team of Service Call Planners and Service Technicians with ad hoc admin tasks when required Producing customer quotations and ordering parts, as well as providing price and costs requests to customers Raising invoices and quotes against purchase orders when required Uploading documents onto the CRM system and maintaining customer informationBenefits include Hybrid working (3 days in the office), Contributory Pension, Life assurance, 25 days annual leave plus b...