We are hiring! Here at Ivybank Vets, we are looking for a friendly and approachable Veterinary Receptionist to join our team!
This position is for our Kilmarnock Practice mainly but quite often coverage is needed in our other 3 branches in Irvine, Kilwinning and West Kilbride so the successful candidate would need to be able to drive.
As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment.
Responsibilities
* Liaising with the clients and the clinical staff to provide a high level of customer care.
* Meeting and greeting clients and pets.
* Booking appointments and diary management.
* Managing telephone and email enquiries.
* Taking payment for services and products.
* Managing cash and end-of-day banking.
* Maintaining a clean and safe space for our clients and their pets.
* This is a busy practice and some experience in telephony and computer skills would be necessary.
* Training will be given with the opportunity to enhance Customer Service skills.
This is a part-time permanent role working 25 hours per week Tuesday - Friday, as well as a share of Saturday morning working 1 in 4.
Why Join Us?
When you join our team, you’ll be welcomed into a supportive and friendly multidisciplinary environment where experienced vets, nurses, and support staff work closely together to deliver exceptional care. You’ll enjoy a varied and rewarding caseload that covers medical, surgical, and nurse-led clinics, with access to well-equipped facilities including advanced diagnostics and surgical tools. We are committed to your ongoing professional development through regular ‘lunch and learn’ sessions and all-staff meetings, as well as offering opportunities for career progression in training and specialist interests. Plus, with flexible working arrangements, we strive to support a healthy work-life balance so you can thrive both professionally and personally.
Benefits
* 6.6 weeks annual leave FTE
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Pension scheme
* Discounted staff pet care
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Up to £16,580.2 per annum
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