Overview
Ofgem is seeking a talented Software Developer (Ivanti) to join our Enterprise Service Operations team within the Digital, Data and Security Services (DDSS) directorate. This is a unique opportunity to contribute to the development and optimisation of our Ivanti platform as we level up our service management practices and enable new service capabilities to support our business per our digital strategy.
Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers – especially vulnerable people.
We’re offering an initial 1-year fixed term role where you’ll contribute to the development of applications that support some of the UK’s most vital public services. This is a high-impact opportunity to influence how digital tools are being supported, ensuring the teams that support OFGEM are efficient, secure and user-focused and that digital exploitation is a core strategic focus.
In this role, you’ll be instrumental in managing and enhancing our Ivanti Service Manager platform. Working in a multidisciplinary service management team, you’ll design and implement solutions and workflows that streamline business processes, improve user experience, and deliver measurable value.
Key Responsibilities
* Develop, configure and maintain Ivanti workflows and modules to support end-to-end business processes.
* Collaborate with delivery managers, service designers and stakeholders to shape the Ivanti roadmap.
* Translate business needs into robust, scalable technical solutions using Ivanti’s best practice tools.
* Provide technical support, troubleshoot issues, and ensure platform stability and performance.
* Stay up to date with Ivanti developments and identify opportunities for innovation and automation.
Key Outputs and Deliverables
* Perform daily administration, troubleshooting and resolution of any issues arising within the Ivanti platform.
* Support the development of customisations, configurations and enhancements and the testing and release of these into production.
* Maintain development, test and live server environments.
* Develop and maintain dashboard and reporting features in response to business needs and to support performance monitoring and analysis.
* Develop the business-facing portal to improve user experience of interacting with systems and encourage engagement with self-service features like incident logging and support requests.
* Support the maintenance of OLA, service catalogue and CMDB functionality to ensure that all the system components can work together effectively.
Person specification
* Experience administering Ivanti Neurons or Service Manager or any ITSM platform. (Lead criteria)
* Strong technical troubleshooting skills. (Lead criteria)
* Able to achieve and maintain SC clearance. (Lead criteria)
* Experience of modern coding and development standards, practices, and techniques with UCD focus.
* ITIL framework knowledge and an understanding of service management principles, including Continual Improvement.
* Ability to facilitate technical workshops and requirement discussions with stakeholders of varying level of seniority and technical skill, including the ability to communicate technical concepts to non-technical audiences.
* Understanding of information security, system design and support.
* ITIL 4 certification or equivalent experience.
* Understanding of database and server technologies.
* Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols.
* Experience with APIs is desirable.
Behaviours
* Changing and Improving
* Managing a Quality Service
* Delivering at Pace
Benefits
Alongside your salary, Ofgem contributes to a Civil Service Pension scheme. Find out what benefits a Civil Service Pension provides. Ofgem offers a comprehensive benefits package including 30 days annual leave (with accruals), generous pension contributions, hybrid working, flexible hours, and professional development opportunities.
Application process
This vacancy uses Success Profiles and will assess Behaviours and Experience. When you press the ‘Apply now’ button, you will be asked to complete personal details and upload a copy of your anonymised CV. You will then be asked to provide a 1250-word personal statement evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Ensure your supporting statement clearly demonstrates how you meet each of the essential and desirable skills and capabilities. The deadline for application submissions is 23:55 on Monday 3 November 2025.
Seniorities and Employment
* Seniority level: Mid-Senior level
* Employment type: Temporary
* Job function: Information Technology
* Industries: Utilities and Government Administration
Click 'apply now' to be redirected to the Civil Service Jobs website to apply for the role. Feedback will only be provided if you attend an interview or assessment.
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