Job description
Zoo Crew
Location: Belfast Zoo
Hours: Part-time 24 hours per week
Pay Rate: £ per hour
Key Duties & Responsibilities
1. Welcomed and assisted visitors on site, providing information, signposting, tours, and support for admissions, memberships, and zoo-wide promotional activities.
2. Promoted and processed commercial packages and membership schemes, including issuing and re-issuing membership cards and maintaining accurate membership records and databases.
3. Delivered front-of-house retail services within the souvenir shop, including sales transactions, customer service, merchandising, pricing, and stock replenishment in line with Trading Standards requirements.
4. Managed goods-in processes, checking deliveries, signing delivery notes, and maintaining appropriate stock levels to maximise sales.
5. Conducted regular stock checks, provided accurate stock information to management, and carried out basic analysis of sales trends to support stock planning.
6. Maintained high standards of cleanliness and hygiene across public and staff areas, including waste removal and disposal in accordance with council procedures.
7. Undertook general and specialist cleaning duties, including operation of mechanical and electrical cleaning equipment, ensuring safe and effective use at all times.
8. Supported the organisation and delivery of events, promotional campaigns, exhibitions, and education activities, including preparation of display materials.
9. Carried out general labouring duties as required, including setup, dismantling, maintenance, and storage of seating and equipment.
Essential Criteria
Applicants must, as at the closing date for receipt of applications:
10. Driving License
AND be able to demonstrate at least one year's relevant experience of:
11. cash handling and dealing with enquiries from customers; and
12. general and specific cleaning duties, for example, of public and staff toilets.