As a Tenant Liaison Officer, you will be working within the Cambridge area, the work consists of refurbishment works on Social Housing properties throughout Cambridge and surrounding areas, as a Tenant Liaison Officer you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these throughout Cambridge, to minimise any disruption and complaints as much as possible, being the tenant liaison officer its paramount you bridge the gap between contractor and tenant
JOB DESCRIPTION:
1. Tenant liaison between client and contractor, being main point of call to ensure smooth operation
2. Daily pre and post appointments, notifying tenants of works due to ve carried out
3. Effectively communicate the choices and colours available in for both Kitchens and Bathrooms for the local residents
4. Based within Walsall and working with surrounding area
SKILLS AND QUALIFICATIONS:
5. Proven experience as a Tenant Liaison Officer or similar with transferable skills
6. Work within a calm and effective manner, being able to handle a high pressure environment and staying calm in all situations
7. Good I.T skills and be able to use hand-held tablet to upload information so that all parties involved are up to date with current works
8. Driving licence and have access to a vehicle, be in a position to start immediately
9. This is a long term temporary position with the possibility of going permanent