GCVS Recruitment are recruiting on behalf of Willowacre Trust.
Job Purpose:
To manage and co-ordinate the Advice Services Team, ensuring the delivery of high-quality advice services to tenants and communities. This includes overseeing a team of Advice Officers (Money Advice, Energy Advice, Digital Participation, and Wellbeing Advice), casework of a senior nature, contributing to funding bids, promoting Willowacre Trust’s values, and supporting the delivery of the Willowacre Trust Business Plan.
Main Responsibilities
• Lead and manage the Advice Services team, ensuring high standards of performance and service delivery.
• Conduct regular performance reviews, manage staff development, and support staff training needs.
• Ensure adherence to health and safety responsibilities for the team and promote a safe working environment.
• Coordinate the recruitment, selection, and induction of new staff where appropriate.
• Manage complex and senior-level casework, providing expert advice and support across all services offered.
• Provide specific advice and information in relation to older people to support them to achieve good outcomes
• Maintain accurate and up-to-date client database and case management records.
• Monitor and report on case outcomes and progress, ensuring high-quality services are provided to clients.
• Support the Community Services Manager and the wider team in the delivery of Willowacre Trust’s Business Plan.
• Work closely with internal teams, including the Income Management Team and Housing Services, to ensure a seamless service delivery.
• Co-ordinate the Trust’s food delivery services and ensure effective communication and coordination of the service with clients and partners.
• Develop and maintain effective working relationships with both internal and external stakeholders, including external advice services, partners, and funding bodies.
• Act as an ambassador for Willowacre Trust and West of Scotland Housing Association, promoting the charity’s values and ensuring alignment with its Vision, Mission, and Core Values.
• Support the development and submission of funding bids, working collaboratively with senior staff to secure additional resources.
• Set, monitor, and ensure the team meets agreed KPIs, maintaining a high standard of service delivery and performance.
• Regularly review and evaluate team performance, taking appropriate actions to maintain continuous improvement.
• Ensure all services are delivered in line with agreed policies and procedures.
• Promote and reflect the core values of Willowacre Trust and West of Scotland Housing Association in all aspects of the role.
• Provide guidance and support to staff to ensure the team embodies these values in their day-to-day work.
• Undertake any other reasonable duties as requested by the Community Services Manager to support the smooth running of Willowacre Trust and its services.
The list above is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time as deemed appropriate by Community Services Manager.
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