Housing Manager – West London £275 per day (Umbrella) West London – Office Based 3–6 Month Ongoing Contract We are currently recruiting for an experienced Housing Manager to join a busy Local Authority team in West London. This is a fantastic opportunity for a strong operational leader to drive service performance, lead a high-performing team, and deliver an excellent neighbourhood housing service. The Role As Housing Manager, you will lead and manage a team of Housing Officers and Housing Assistants to deliver a value-for-money, customer-focused neighbourhood service. You will play a key role in improving resident satisfaction, strengthening stakeholder engagement, and contributing to safe and sustainable communities. Key Responsibilities Lead, motivate and manage a team delivering frontline housing management services Drive performance across tenancy management, ASB, arrears prevention, and estate management Provide clear operational direction and ensure service standards are consistently met Monitor KPIs, analyse performance data, and implement service improvements Build effective partnerships with internal departments and external stakeholders Ensure compliance with housing legislation, policies, and regulatory requirements Handle complex casework, complaints, and member enquiries where required Promote a culture focused on customer care, accountability, and continuous improvement Essential Requirements Proven experience managing a housing management team within a Local Authority or Registered Provider Strong knowledge of tenancy management, housing legislation, and best practice Experience improving service delivery and driving team performance Ability to manage complex resident issues and high-level complaints Confident stakeholder engagement and partnership working skills Strong organisational and communication skills PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.