2nd Line Support Technician – Join a Fast-Growing MSP Redhill| £37,000 – £45,000 (DOE) | Career Growth | Diverse Tech Stack Are you a capable 2nd Line Technician ready to take the next big step in your IT career? Do you want hands-on exposure to enterprise-level tech, access to continuous learning, and a genuine pathway to 3rd Line status? Join an industry-leading Managed Service Provider supporting 400 businesses across the UK. You’ll work with a close-knit team of skilled engineers, tackling complex challenges and gaining the real-world experience that will push your skillset—and your career—to the next level. The Role As a 2nd Line Support Technician, you’ll take ownership of escalated support tickets, assist with on-site and remote troubleshooting, and contribute to project delivery and customer onboarding. You will be trusted to dive deep into server, networking, virtualisation, and backup technologies—solving real issues, driving service excellence, and supporting complex SME environments. Your Day-to-Day Be the go-to for 2nd line technical queries via phone, email, and ticketing systems Deliver first-class service and manage issues from start to resolution Support Microsoft Windows environments, servers, virtual desktops, firewalls, and more Collaborate with third-party vendors and internal teams Get stuck into customer onboarding and technical project work Tech You Will Work With OS & Servers: Windows Server, Active Directory, Hyper-V, VMware Virtual Desktop: Citrix, RDS Networking: Firewalls, switches, routers Backups: Veeam, off-site DR solutions Monitoring & Security: MSP-standard tools, documentation systems What You Bring 2nd Line level support in an MSP environment Tech confidence across Microsoft ecosystems, networking & infrastructure Logical, structured problem-solving mindset with top-tier communication skills Customer-first attitude and ability to build strong, trust-based relationships Passion for IT, natural curiosity, and drive to grow your technical skill set Happy to pitch in with occasional (paid) overtime during peak periods A full UK driving licence and access to a vehicle (essential due to location) What’s in it for You? Company laptop Performance-based bonus 22 days holiday (rising to 25 with service) Ongoing training & certifications Regular team social events Genuine career progression into project engineering or specialist routes Ready to Elevate Your IT Career? You’ve got the experience, the drive, and the passion. All that is missing is the right environment—and here it is. LH18515 For your information: *Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.