Overview
As a Severn Trent Frame and Covers inspector you'll play a crucial role in maintaining the integrity of manhole frames and covers. We are recruiting this position to cover a 12 month period. The basis of your role is to conduct regular inspections, identifying defects, and coordinating repairs to ensure safety and compliance with regulations.
Responsibilities
* Conduct detailed inspections of manhole frames and covers to spot any signs of damage or wear.
* Attend to dangerous manholes within 2 hours, ensuring safety in compliance with the New Roads and Street Works Act (NRSWA).
* Confirm that inspected assets are our responsibility and ensure mapping is up to date.
* Investigate the condition of chambers and frames, raising follow-up work as needed to ensure first-time repairs.
* Work with highway authorities or customers to coordinate repairs and agree on timelines.
* Ensure correct permits are raised and authorities are informed.
* Contact traffic management providers and provide necessary sketches for safe site management.
* Provide evidence and documentation of site conditions and repairs.
* Conduct site-specific risk assessments and ensure compliance with safety standards.
* Deliver excellent customer service and adhere to company policies and standards.
* Exhibit the right behaviours and support continual improvement.
Requirements / Qualifications
* Experience in a similar utility-based industry is preferred.
* Proficient in IT and computers with a strong background in problem-solving, particularly in repair roles.
* Comfortable working in customer-facing environments.
* Knowledge of drainage and waste networks is advantageous.
* Excellent customer service abilities; effective stakeholder management; positive, adaptable attitude.
* Problem-solving skills and the ability to make decisions in the field.
* Ability to accurately capture and record data; able to work independently and as part of a team.
* Full UK Driving Licence; Maths and English GCSEs at grade C or above (or equivalent).
* Desirable: Manual Handling Training and NRSWA certification.
Benefits
* Salary: From £28,490 - working a shift pattern of 4 days on, 4 days off, with additional weekend working and shift allowances
* 25 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
* Annual bonus scheme (up to £1,500, subject to eligibility)
* Family-friendly policies (including a year off fully paid maternity and adoption leave)
* Leading pension scheme - employer contributions matching up to 15% when you contribute 7.5%
* Sharesave - the chance to buy Severn Trent plc shares at a discounted rate
* Dedicated training and development with our Academy
* Electric vehicle scheme and retail offers
* Two paid volunteering days per year
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