Key Responsibilities: Act as the first point of contact for patients, clinicians, and visitors dealing with all face-to-face contacts in an efficient, polite, and courteous manner and responding to all telephone enquiries in a prompt and professional manner Deal with patient enquiries in an empathetic and confidential manner, signposting people appropriately and always maintaining a high standard of customer care Help with the administration of Patchs and contacting patients to arrange appointments Ensure that patients are checked in and out of clinics accurately and in a timely manner Book all follow-up appointments Be responsible for recording DNAs accurately including contacting patients regarding the reason for not attending Ensure that the reception area is always kept clean and tidy. Book interpreter services for patients as required Advise patients of relevant charges for private services, accept payment and issue receipts for them Replenishment of reception area consumables Complete all training as required by the practice. Demonstrate high levels of customer care Answer communication including telephone, email, and face-to-face queries and in timely manner and action as appropriate Always maintain patient confidentiality Be flexible in approach to work, such as covering other job roles at an appropriate grade or site, including varying working hours to ensure that the service maintains an adequate level of cover during core hours Use the IT systems to register patients, make patient appointments, produce letters, ensure that details are correct, check in/out of patient appointments as instructed Act in a manner aligned with the Practice Values and consistently demonstrate the behaviours that will ensure the achievement of delivering compassionate care and excellence The job description is an outline of the key tasks and responsibilities of the Receptionist and is not intended as an exhaustive list. The job may change over time to reflect the changing needs of the Trust and its services as well as the personal development needs of the post-holder.
Any variation will be agreed in advance between the post-holder and the Reception Manager as part of the continuing process of management review and development.