Job Description
Client Contact Team Leader
Assignment Type: Temporary, ongoing basis where you will be engaged via Hays
Location: Chichester
Working Environment: office based on site / hybrid
Pay type: Competitive hourly pay rate
Our client
The World’s pre-eminent super-luxury automotive brand based in Goodwood, near Chichester, West Sussex, which comprises its global headquarters and Global Centre of Luxury Manufacturing Excellence.
Key responsibilities
The Client Contact Team leader is responsible for leading the Client contact team (CCT) - the centre of competence for Global CCT’s. The CCT is responsible for delivering first level client engagement across all channels, handling inbound and outbound calls. The CCT champion new products and support in the delivery of key business campaigns. The CCT sits directly within the Client Insights team and the overall Client Experience team. In addition to leading the team in core tasks and ensuring adherence to KPI’s, this is an exciting opportunity to transform current operations in the CCT to gain/allow for comprehensive analysis of Client Insights, all with the goal of delivering a High Touch Client experience.
What awaits you?
Leadership of the CCT, managing tasks, training...