Salary £28,142 - £32,061 per annum | Permanent, Full Time | 37 hours per week | Pro Rata
Not open to international sponsorship.
About the Role
We are looking for a Service Officer to support the delivery, quality and performance of Older People Services. You will work alongside management teams to ensure services are safe, effective, compassionate and person‑centred. This varied role offers opportunities to build skills in quality monitoring, performance reporting and service improvement, helping teams maintain high standards and improve outcomes for users.
What You’ll Be Doing
* Carry out and support quality and performance activity across Older People Services, including audits, monitoring, quality assurance checks and data analysis;
* Support services to meet contractual, policy and regulatory requirements, helping to evidence good practice and address any gaps;
* Collate information, produce reports and maintain evidence packs to support service oversight, assurance visits and improvement planning;
* Work collaboratively with managers and colleagues to identify learning, share themes and support continuous improvement activity;
* Support the Senior Operations Manager with service activity, projects and liaison with internal and external stakeholders as required.
What We’re Looking For
* Experience of working in a service support, quality, performance or operational role;
* Well organised, with strong attention to detail and the ability to manage competing priorities;
* Ability to analyse information and present it clearly to support decision‑making;
* Confident and professional communication with a wide range of people;
* Demonstrated commitment to dignity, respect, equality and person‑centred practice.
Experience in social care is not required, but understanding of quality, governance or service improvement is an advantage.
What We Offer
* A competitive salary and Local Government Pension Scheme;
* Generous annual leave entitlement plus bank holidays;
* A comprehensive induction and access to ongoing training and development;
* Opportunities to develop your career within a large, supportive organisation;
* Foundation Living Wage Employer, paying above the National Living Wage;
* On‑the‑job support, with opportunities to progress through training and development.
Additional Information
This post may require travel across Lancashire services. You will be required to provide a car for use in connection with the duties of this post and you must be insured for business use, though consideration may be given if you cannot drive because of a disability.
We reserve the right to close the vacancy early.
This post is subject to a Disclosure and Barring Service (DBS) check.
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community.
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