Job Title: Administration Assistant Location: Inverness, Scotland Salary: £23000 per yearHours: Full-time, Monday to FridayJob OverviewAn exciting opportunity has arisen for an Administration Assistant to join our clients busy Appeals Handling Team in Inverness. In this role, you will be responsible for managing written appeals for private parking charge notices, providing customer support, and ensuring accurate and timely responses. If you are a motivated individual with strong communication skills and attention to detail, this could be the ideal position for you.Key Responsibilities as an Administration Assistant Respond to written appeals for private parking charge notices with clear and accurate written communication. Review case data and compile appropriate responses for each appeal, ensuring compliance with procedures. Provide advice to customers over the phone on how to appeal parking charges. Prioritise tasks effectively and manage your workload autonomously. Meet key performance indicators (KPIs) and ensure targets are achieved. Ensure all responses and actions are accurate and consistent, maintaining high standards of work. Requirements of an Administration AssistantThe ideal candidate will demonstrate: Excellent written and verbal communication skills. Ability to work independently and manage your time effectively. Sound decision-making skills and the ability to resolve customer queries. A focus on accuracy and high-quality work. Proficiency in using Outlook, Excel, and Word. Ability to work quickly and accurately under pressure. Benefits Competitive salary of £23,000 per year. Pension scheme and Life Assurance Plan. Monthly performance incentives. 29 days holiday (including bank holidays). Ongoing training and career development. Free on-site parking. Refreshments provided. Smart casual dress code. If you’re looking for a fast-paced, rewarding role with opportunities for growth, apply now to join the team!