IT Technician / Technical Consultant – Job Description Role Overview We are seeking a highly skilled and motivated IT Technician/Engineer to provide technical expertise, hands-on support across all our IT services. The role focuses on Microsoft cloud technologies (Azure AD, Intune, M365), Audio Visual (AV) systems, and delivering high-quality 1st and 2nd line support. The ideal candidate will ensure smooth IT operations, resolve incidents efficiently, and contribute to ongoing infrastructure improvements. Key Responsibilities Cloud & Infrastructure Management • Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive). • Manage Azure Active Directory accounts, groups, and security policies. • Deploy, configure, and maintain devices using Microsoft Intune (MDM/MAM). • Support hybrid environments (on-prem AD with Azure AD integration). • Monitor system performance, troubleshoot issues, and implement preventative measures. User Support & Service Delivery • Act as an escalation