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Customer Service Specialist / Property Manager - Peacehaven
We are seeking an ENTHUSIASTIC and HIGHLY MOTIVATED Customer Service Specialist (also known as Property Manager) to join our Property Management Team within the Lettings Department in Peacehaven. As a Property Manager, you will provide property management and tenancy support services to branches, landlords, and tenants.
What’s in it for you?
* Full training and development
* A comprehensive understanding of estate agency business
* Full company briefings
* A clear career pathway
Key responsibilities
* Manage effective resolution of queries from clients and staff as a central point of contact
* Coordinate repairs and maintenance, both urgent and routine
* Liaise with tradespeople/contractors and keep customers updated
* Organise safety inspections and manage remedial works
* Conduct regular property visits and liaise with landlords
* Assist customers with tenancy queries
* Conduct weekly partnership calls with colleagues and welcome calls with new customers
* Respond promptly and courteously to communications from landlords, tenants, contractors, and internal partners
* Provide first-class service to maximize customer retention
* Meet personal and team deadlines, maintain service levels, and achieve KPIs
Skills and Experience
* Strong customer service skills and confident communication
* Team player mentality
* Ability to remain calm under pressure
* Excellent negotiation and influencing skills
* Strong planning and organisational skills
* Good analytical abilities
About Connells Group
Connells Group, founded in 1936, is one of the UK's largest and most successful estate agency and property services providers, with over 1,250 branches. We combine expertise in residential sales and lettings with services including new homes, mortgage services, surveying, conveyancing, and more.
Equal Opportunities Statement
Connells Group UK is an equal opportunities employer and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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