Purpose of the Role
As the first point of contact, you will play a key role in creating a welcoming and professional experience for all visitors, clients, and staff. You’ll ensure reception and office areas run smoothly, while delivering excellent customer service and administrative support.
Key Responsibilities
Greet and welcome visitors and clients in a professional, courteous, and friendly manner.
Manage the reception desk, handling incoming calls, emails, and enquiries promptly and effectively.
Ensure the reception and office areas are clean, tidy, and well-presented at all times.
Handle incoming and outgoing mail, courier bookings, and deliveries.
Manage meeting room bookings, set-ups, and catering arrangements where required.
Support with issuing visitor passes, security access cards, and maintaining accurate records.
Provide first-line support for office facilities (AV, printers, supplies) and escalate issues when necessary.
Assist with workplace inspections and ensure Health & Safety standards are upheld.
Liaise with vendors, building management, and service providers to ensure smooth day-to-day operations.
Deliver ad hoc administrative and operational support to the wider office team.Experience & Skills
Previous Front of House, Reception, or Customer Service experience in a professional environment.
Excellent communication and interpersonal skills with a customer-focused approach.
Strong organisational skills and attention to detail.
Ability to manage multiple tasks and remain calm under pressure.
Proficient in Microsoft Office and comfortable with IT systems.
Flexible and proactive attitude, with a professional and polished presentation