Job Description
Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s Seven Regional Transport Partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a long-term multi-modal transport strategy for the West of Scotland.
About the role
We have a great opportunity to join the Contact Centre Team as we continue to focus on the improvement of service delivery to our customers. The role will involve supporting a high volume of enquiries relating to Concessionary Travel (the National Entitlement Card), the MyBus service and general corporate enquiries. Duties will include handling inbound and outbound calls, responding to customer enquiries and processing administrative tasks. The Contact Centre Agent will report to the Contact Centre Team Leaders.
About you
You will have experience working in a Contact Centre or similar and have experience dealing with the public within the service sector. The ideal candidate will be able to work on their own initiative and work collaboratively with their peer group. They will also have good organisational, verbal and written skills and be a motivated, reliable and flexible individual.
Full time hours will be 35 hours per week working between Monday to Friday. The nature of this role may require you to work outwith normal office hours on occasion to support the operational requirements.
You will be based at Buchanan Bus Station, Killermont Street, Glasgow. SPT is currently operating a hybrid working scheme which allows 40% home working.
Further details of the role and key responsibilities are set out in the job description.
Please note, this position falls into the medium-risk category under the Alcohol and Drugs policy and therefore is subject to random and for-cause testing procedures.
What we can offer you
* SPT actively encourages learning and development and are committed to ongoing learning and development to support career progression.
* 33 days Annual and Public Holiday Entitlement.
* Membership of the Local Government Pension Scheme.
* Group Life Assurance Cover.
* Employee Travel Pass Scheme - a Subway Smartcard to travel on the Glasgow Subway for free plus one for a member of your household.
* Discounted Season Rail/Bus Tickets - maximum of £645 towards the cost of an annual rail or bus ticket.
* Cycle to Work Scheme, Employee Assistance Programme, Long Service Awards, Credit Union.
How to Apply?
To apply, please select the ‘Apply Now’ button to complete an online application form. Closing date for applications is Wednesday 17th September 2025 at midnight.
SPT is an Equal Opportunities company welcoming applications from a diverse background. If you’ve got the right skills for the job we want to hear from you. SPT encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.
SPT operates blind recruitment, which is the process of removing any and all identification details from candidate application forms. This includes identifiable personal details such a candidate’s name, gender, ethnicity and age. This information is not visible to our Hiring Managers. This practice is used to ensure fairness, attract diverse candidates and to remove unconscious bias from our recruitment process. By implementing this approach, SPT aims to create a level playing field to assess applicants solely based on their skills, qualifications and experience.
For applicants with special requirements, or if you have any questions, please email quoting the above reference.