Join to apply for the Assistant Manager role at Beds and Bars Group
Overview
As an Assistant Manager, you will play a key role in ensuring the smooth daily operations of our hostel and bar. You will work closely with the General Manager to implement standards, ensuring exceptional service, operational efficiency, and profitability. This role requires flexibility, with shifts often including evenings, weekends, and holidays.
Key Responsibilities
* Departmental oversight across housekeeping, front desk, food & beverage, and maintenance; supervise daily operations and ensure cleanliness, efficiency, and service standards.
* Coordinate with team members to manage room assignments, common areas, and facility upkeep.
* Lead, train, and motivate staff; prepare team schedules and conduct performance reviews; provide constructive feedback.
* Handle guest inquiries, complaints, and special requests professionally and promptly; create a welcoming atmosphere.
* Identify and implement strategies to elevate guest satisfaction.
* Assist in managing budgets, monitor expenses, and optimize profitability; oversee inventory and procurement; support financial reporting and analysis.
* Ensure compliance with health, safety, and legal regulations; conduct regular facility inspections and maintain licenses, permits, and certifications.
* Help organize and promote events and tours; collaborate with marketing on promotional campaigns.
Skills and Qualifications
* Proven ability to lead and inspire diverse teams in a fast-paced environment.
* Familiarity with hostel operations, including reservation systems and facility management; strong budgeting and cost-management skills.
* Exceptional interpersonal and problem-solving skills to enhance guest satisfaction.
* Effective communication, multitasking, and prioritization abilities; experience with property management systems is a plus.
* Ability to stand and walk for extended periods; lift or carry items up to 25–30 pounds; flexible to work long shifts, including evenings, weekends, and holidays.
Training, Development, and Benefits
* Footsteps Program for professional growth with a structured pathway from entry-level to General Manager in five steps.
* On-the-job training, workshops, e-learning, and cross-training across departments.
* Access to online workshops on finance, time management, risk assessment, and recruitment.
* Perks include 50% off food and drinks at Beds & Bars locations, discounts on accommodation at partner properties, employee recognition programs, and free mental health support and counseling.
Equal Opportunity
We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to age, disability, gender, nationality, race, religion, sexual orientation, or any other status protected by applicable UK/EU laws and regulations.
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