Head Of Department
Location: Portsmouth
Salary: £DOE
Hours of work:37 hours per week, Monday to Friday
Dynamite recruitment is currently supporting a client with the recruitment for a Head Of Department.
Key tasks as a Head Of Department include :
* Lead and manage service teams effectively, ensuring high performance and alignment with business goals
* Develop clear objectives and professional development plans for all team members
* Provide coaching and mentorship to senior staff within your reporting line
* Monitor team performance to ensure compliance with Service Level Agreements (SLAs) and key performance indicators (KPIs)
* Conduct regular performance reviews and progress meetings with staff
* Assess and manage resource levels to meet operational needs
* Support the mobilisation of new contracts, ensuring all team members understand service expectations
* Collaborate with team leaders to assess existing processes, identifying opportunities for efficiency improvements or software enhancements to present to the Service Director
* Make informed decisions with an understanding of budget implications
* Handle escalated disciplinary issues and appeals involving staff
* Champion new initiatives to drive the growth and development of the service business
* Support the Service Director in achieving key operational objectives aligned with company strategy
* Set regular performance targets for service teams
* Oversee client service delivery, tracking volumes against contractual commitments and reporting trends to the Service Director and Account Manager
* Act as the escalation point for complex passenger complaints
* Stand in for the Service Director when necessary
* Promote a positive, solutions-oriented culture among all staff in their interactions with clients
The ideal skills required :
* Demonstrated success in service delivery management, with a proven ability to drive performance and exceed expectations
* A degree in Business Administration or Management is advantageous, though relevant experience and a strong track record are more important
* Exceptional written and verbal communication skills are essential, along with the ability to adapt to shifting priorities while maintaining efficiency and accuracy
* Must be self-motivated and capable of working both independently and collaboratively to achieve team objectives
* Proficiency in using a variety of IT systems and platforms is required
To be considered for this position please submit your CV ASAP #J-18808-Ljbffr