We are ideally looking for someone who can work 5 days per week (on a roster that includes weekends and bank holidays), but we are open to candidates looking to work fewer days per week or on casual/ad hoc terms.
There will be some opportunities for overtime shifts outside of this as well.
We are the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and we’re bringing them to people in ways that mean more to them. We want everyone to find themselves in the spaces and stories we share.
As a Palace Host (Sales) at Hampton Court, every moment is an opportunity to make someone’s day. You will make every visitor feel welcome and engaged through personal customer service, whilst generating the income needed to maintain our beautiful sites and keep them open for everyone to enjoy.
The Sales team manages the Ticket Office, Palace shops, guidebook selling, digital visitor guide (DVG) handout, and the Magic Garden. The day-to-day role will include:
1. Ticket sales and queries
2. Membership sales, upgrades, and queries
3. Retail sales in the Undercroft Shop and Palace Shop
4. Maintaining shop spaces - cleaning, tidying, refilling, stocktakes
5. Guidebook sales at the external mobile stand
6. Manning the Magic Garden entrance and exit, with sales during peak times
7. Assisting with the handout, collection, cleaning, and resetting of DVGs
With customer service experience from retail or visitor attractions, you will have a positive and flexible approach, adapting your style and responding to visitor needs. Working as part of a team, you will help deliver a seamless visitor experience across the site, ensuring the highest levels of customer service are met.
You will have a suitable level of fitness to carry out the fundamental requirements of the job profile, including working at various posts across Hampton Court Palace and lifting items weighing up to 15kg.
Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
Salary: PR 11.3, £25,928 per annum pro-rata (£13.85 per hour).
Closing Date: Open until 31st July, but we will shortlist and interview as applications are received, so early closing is possible as positions are filled.
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