About theteam:
Welcometo the IT Support arm of Vintage Cash Cows Technology &Data Team. IT Support is a crucial component in ensuring theseamless operation of our technology infrastructure. We play apivotal role in maintaining and implementing new technologies thatpower Vintage Cash Cows daytoday operations and contribute to theoverall growth of the business.
Aboutthe role:
As anIT Support Technician at Vintage Cash Cow your primary objective isto provide effective and efficient support administration andmonitoring of the IT network encompassing both hardware andsoftware resources. This role will report to the Head of IT andcollaborate with various teams across the business taking ownershipof the technology solutions used and managing relationships withthirdparty vendors.
Inyour first three months youwill:
* Workwith the Head of IT to learn and develop an understanding of theVCC IT network and infrastructure
* Become the first line ofsupport triaging requests issues and incidents and escalating whennecessary.
* Administer theVintage Cash Cow domain implementing and supporting directoryservices access control and VCC information and resourcesmanagement.
* Assist in thedelivery of several major ITprojects.
* Contribute toongoing documentation asset management and inventory management.
* Efficiently communicateinternally and externally liaising with resolver groups asrequired.
Inyour first six months youwill:
* Takeon additional responsibilities contributing to the efficientmanagement triage and ownership of incidents in the ITSMplatform.
* Provide supportfor VCC hardware including the onboarding of new starters andoffboarding of ITusers.
* Offer guidanceassistance and advice to staff promoting IT best practices andsecurity awareness.
* Assistwith the management of IT GDPR adoption andadherence.
* Contribute to thedelivery of technical projects and the installation configurationand support of relevant software andhardware.
* Maintain accurateasset registries and IT documentation
Inyour first year youwill:
* Continueto take on a more central role in the delivery of major IT projectsshowcasing your ability to work independently and deliverhighquality results.
* Expandyour involvement in IT governance compliance and securitydemonstrating a best practice approach.
* Actively contribute to theenhancement of IT processes and workflows proposing improvementsand staying on top of industry trends and updated regulations.
* Mentor other team membersand provide guidance on ITIL practices
Keyresponsibilities:
* Managementtriage and ownership of 1st line incidents in the ITSMplatform
* Support of VCChardware
* Assisting thedevelopment team with software bug fixes troubleshooting andtesting
* Onboarding of newstarters setup necessary accounts and provision of requiredhardware
* Offboarding of ITusers including equipment return and accounttermination
* Provide guidanceassistance and advice to staff utilising VCC IT whererequired
* Provide support andassist with delivery of technicalprojects
* Installationconfiguration and support of relevantsoftware/hardware
* Promoteand educate IT best practises and securityawareness
* Maintain assetregistries and ITdocumentation
* Assist withthe management of IT GDPR adoption and adherence
Essentialskills andexperience:
* Astrong aptitude forIT
* Experience with GoogleWorkspace
* An understandingof Windows and Apple operatingsystems
* A best practiceapproach to ITsecurity
* Ability tocontribute strongly within a team as well as within your owninitiative
Desirableskills and nice tohaves:
* ITILunderstanding/experience
* Microsoftserver operatingsystems
* GDPRCompliance
* Delivery ofprojects
* Monitoring ofalerts
TheDetails:
* Locationof Work:Onsite
o Working on our sites VintageCash Cow:
+ Pure Offices Morley LS277LE.
+ Overland Park Morley LS277JP.
* Salary:
o 24000to 26000 depending onexperience.
* Benefits:
o Be part of a rapidly growing company with so many opportunities toprogress!
o Free lunch tea coffee and snacksevery day
o 25 days annualleave
o Cycle to workscheme
o Medicash
o 2Community/ Charity days per year
o Profit ShareScheme
o Oliva MentalHealth
o Monthly contribution towards your gymmembership
o Regular socials andevents
AtVintage Cash Cow we prioritise inclusivity and collaboration amongdepartments to promote knowledge and expertise. We welcomeindividuals who value these principles and are ready to make avaluablecontribution.
AboutVintage Cash Cow
Theres anelephant in the boardroom. The unchecked consumption constantgrowth and focus on buying new is not an option in tomorrowsmarket. Companies around the world must stop their reliance onfinite resources that cant keep coming out of the ground. Changingconsumer behaviour is demanding companies change; less new fewershortlife items more reCommerce more reuse and more recycling. Thecostofliving crisis is catalysing and accelerating this change; itssimply cheaper to do the right thing.
Youll knowthat buying and selling old and vintage items isnt easy for mostpeople so weve set out to change that. Vintage Cash Cow is on amission to become the leading brand for buying and selling allthings vintage valuable and occasionally peculiar. By deliveringunrivalled convenience and care with our fair trustworthy andpersonal service we believe we can own this space in the UK andoverseas.
We arent doing this entirely alone.Weve raised VC investment from Dutch Founders Fund and AirbridgeEquity Partners including from the founders of WeTransfer Just EatBenelux and TreatWell. With their support and our unwaveringcommitment to changing the game for good globally this role is anexciting opportunity to join a brand primed forliftoff.