Service Coordinator – Leeds – 28K
My client is searching for a proactive and organised Customer Support Coordinator to join their office in Leeds. This role sits at the heart of their service operations, ensuring that both routine maintenance tasks and urgent issues are handled smoothly and in line with agreed client deadlines.
This is a full-time, permanent position: Monday to Friday, 8:00am–5:00pm (40 hours per week).
About the Role
You will be the main point of contact for our customers, providing updates, answering queries, and keeping work progressing. Your day will include:
Handling incoming calls and emails as the first line of support for existing clients
Setting up, tracking, and closing planned and reactive jobs
Allocating work to our engineering team and monitoring progress throughout
Ensuring service commitments are met and all tasks are delivered within agreed timescales
Preparing quotations and coordinating approval processes
Issuing purchase orders for subcontracted work, parts and materials
Liaising with engineers, suppliers, and subcontractors to gather updates and ensure all required compliance documents are received and stored correctly
Maintaining accurate customer information within online portals and internal systems
Reviewing weekly engineer timesheets and assisting the finance team with job costing and invoicing
The chance to be part of a team that plays a key role in the organisation’s success
What We’re Looking For
Essential
Experience in a customer-focused role
Strong administrative background
Excellent attention to detail and accuracy
Confident communication skills, both written and verbal
Ability to multitask and work well within a team
A positive, solution-focused attitude
Competence with Microsoft 365 and general IT systems
Desirable
Experience in a helpdesk, scheduling, or coordination role
Familiarity with building maintenance, facilities services, or a similar environment
Knowledge of CAFM or workflow management systems
A logical and process-oriented mindset
What You’ll Receive
Salary starting from £28,000 (depending on experience)
Company pension, sick pay, and life assurance
25 days holiday + bank
Employee wellbeing support
Training and development opportunities
A supportive and professional working atmosphere
Potential Flexibility options