Global Operations Director Location: UK-based with international scope (UK, India, EMEA, USA, China, APAC) Sector: Certification / Business Assurance Company: Leading Global Certification Body Are you a strategic operations leader with a passion for driving excellence across global teams? Do you thrive in a fast-paced, customer-focused environment where your decisions shape the future of service delivery and business performance? We’re partnering with a leading certification body—to find a dynamic Global Operations Director. This is a pivotal leadership role with responsibility for operational strategy, customer experience, and technical delivery across multiple regions including the UK, India, EMEA, and beyond. Key Responsibilities * Lead and evolve the global operations strategy in alignment with accreditation and business objectives * Oversee operational delivery across UK, India, EMEA agents, and offices using the body accreditations * Drive excellence in customer experience, audit delivery, technical review, and regulatory compliance * Collaborate with senior leadership to shape and implement cross-national strategies for Business Assurance * Identify and implement process improvements, ensuring efficiency, scalability, and innovation * Foster a culture of continuous improvement, accountability, and high performance across global teams * Represent the organization at industry events, client meetings, and technical committees What We’re Looking For * Proven experience in senior operations leadership, ideally within certification, compliance, or technical services * Strong understanding of ISO standards, accreditation frameworks (e.g., ISO 17021), and regulatory environments * A strategic thinker with hands-on leadership skills and a track record of delivering operational excellence * Exceptional stakeholder management and communication skills across cultures and regions * Experience managing remote and cross-functional teams in a global matrix environment Why Join? * Be at the forefront of shaping global operations for a respected and growing certification body * Work alongside a passionate leadership team committed to innovation and cultural transformation * Influence international strategy and make a tangible impact on customer experience and business growth * Competitive package and the opportunity to lead in a purpose-driven, values-led organization Ready to lead on a global stage? Apply now or reach out for a confidential conversation