Company Description
Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.
Job Description
Primary Responsibilities
* Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team
* Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
* Supervise public areas
* Replenish guest supplies and ensure that guests requests are promptly attended to
* Attend to reports on damage or malfunction in hotel rooms
* Maintain equipment in proper state of cleanliness
* Maintain a section floor report
* Conduct regular room checklists
* Report unusual behavior/activities on floors to Executive Housekeeper
* Record room status in allocated section accurately
* Assist Executive Housekeeper in assessing team members’ attendance and performance
Other Responsibilities
* Be well versed in hotel fire & life safety/emergency procedures
* Attend all briefings, meetings and trainings as assigned by management
* Maintain a high standard of personal appearance and hygiene at all times
* Perform other reasonable duties assigned by the assigned by the Management
* Establish and maintain effective employee working relationship
Qualifications
* High School Diploma/ certificate
* Good oral and written proficiency in English
* Minimum 2 years of experience in a similar capacity
* Ability to speak other languages and basic understanding of local languages will be an advantage
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
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