Main Purpose of Job Leading investigations into non-conformance and customer complaints, establishing root cause and appropriate corrective actions. Perform internal and external audits of our business and sub-contract base and ensure all findings are addressed and closed out. Key Tasks and Accountabilities * Leading investigations into non-conformance and customer complaints, establishing root cause and appropriate corrective actions. * Perform internal and external audits of our business and sub-contract base and ensure all findings are addressed and closed out in a timely manner. * Ensuring the calibration of all dimensional and furnace equipment on site. * Ensuring that all site furnace checks are completed, including verification of Temperature Uniformity Surveys. * Day-to-day customer contact for technical/quality issues. * Working with Laboratory staff to ensure compliance with ISO17025 and other customer requirements. * Promoting quality performance improvements throughout the organisation. * Agreeing standards and establishing clearly defined quality methods for staff to apply. * Defining quality procedures in conjunction with operating staff. * Ensuring that site quality documentation and training records are completed and maintained. * Actively pursue cost reduction opportunities through refinement of methods and increased process capability. * Use of internal non conformance database to analyse trends and liaise with the continuous improvement team to implement improvement activates. Knowledge * Experience in the application of statistical, root cause and problem solving tools and techniques e.g. SPC, FMEA, 8D, Ishikawa, 6 Sigma. * Familiarity with UKAS, NADCAP and aerospace approvals (AS9100). * Will need to become familiar with pyrometry control system. Aptitudes Required * Excellent interpersonal and communication skills with the ability to communicate well at all levels. * Ability to remain focused on Quality and consistently reiterate its importance to others. * Team working skills. * Able to work under pressure and deliver results to a defined deadline. * Logical and analytical. * Can-do attitude, self-motivated. * Flexible. * Attention to detail. * Innovative. * Confident. * Promote and embrace change. * Continuous Improvement. Experience * Experience working alongside with internal and external auditors. * Experience of alloy melting controls. * Ability to organise your workload in order to meet deadlines with complete and appropriate information. * IT Skills - Able to utilise Microsoft packages: Excel, Word with the ability to use in house systems e.g. TROPOS and data entry systems. Non-contractual benefits that are provided by the Company Death in Service Benefit (6 x Salary) Discretionary Performance Bonus Scheme Company Sick Pay Enhanced Bereavement Leave Enhanced Holiday Entitlement (25 Days plus Bank Holidays) - January to December Employee Reward Recognition Schemes Service Awards Employee Referral Programme WPA Cash Back Health Scheme - Bronze Category is Complimentary Annual Health Surveillance Mental Health First Aiders on Site Employee Wellbeing Initiatives Regular health initiatives including flu vaccinations Occupational Health Support Celebration Events Qualifications * GCSE's - A-C, including English and Maths or equivalent * An academic qualification or relevant experience within quality/ manufacturing